I am a bit stressed as this has gone on my credit card, but I really don't have the money to confirm another 6 months, so would really appreciate if you could look into this for me. If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at http: Some information, comments or content e. By providing such optional information, you confirm your intention and, consequently, expressly consent to, and take sole responsibility for, the processing of this mentioned "sensitive" data by us and our group companies, and their service providers located within and outside of the European Union. I thought that was all done, although I didn't get a confirmation email, but I have to be honest, I just assumed that it was automatically done and there was nothing to worry about. My email to them, and there response Register online at eHarmony here to claim your cashback.
A link to our customer service arrangements is provided here. Hi Karen, Thank you for contactingmatch affinityy. I work in customer service myself, and am appalled that any requests and emails gounrespondedd, regardless of what the query is. I look forward to your response. Like us on Facebook. It can intervene if it sees worrying trends or serious matters of concern. As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries. Getty Get a three-day free trial when you join Matchaffinity. If you do not wish to renew your membership, you must cancel any further payments either online or by calling our Customer Care team. I was sure I had cancelled my automatic renew, which I appreciate I must have done something wrong as that didn't work. I have a bit of a dilemma. Now I appreciate that somewhere mycancellationn wasn't confirmed like I thought, but I would like my initial email read through and an response sent. Complete their 'affinity questionnaire' to help them identify compatible matches and if you find someone that catches your eye, you can register in full after three days. For any complaints and enquiries you may contact us here. Unfortunately I obviously missed a 'confirm' button because this just renewed on the 5th of October. Your profile will remain online and you may sign up for a new subscription whenever you like. Please note that a complaint submitted through the online platform will not be considered unless you have raised it with us first. Our team would be more than happy to assist you with your request and so please do give them a call on [protected]. Alternatively you can cancel by phone. Cashback will be refunded to your member account within seven days. Your operator, Ali, explained to me that you don't bother to reply to emails that you don't think are necessary for a response, so that is probably why I hadn't heard. In the UK, there are over 1, dating websites, so choosing the right site can be tough, as well as expensive. If you do not receive this email please let us know as soon as possible. At the end of September I went to my subscription page and cancelled the automatic renewal as I really can't afford another 6months subscription. Calls from mobile phones will vary.